This Privacy Policy describes how Centex Citizens Credit Union collects and uses your personal information and how we maintain the confidentiality and accuracy of such information. This policy also explains how communication of your non-public personal information can be limited and how you can verify the accuracy of information regarding your accounts with us.
 

Definitions of Personal Information

Non-public personal information generally means financial information that is identified with you that is not obtainable from a public source. For example, your account balance is non-public information. In contrast, the fact that you have a mortgage loan with us is public information because your deed of trust or mortgage information includes any list, description, or other grouping of customers that is created using non-public information whether or not the list also includes public information.
 

How We Obtain Personal Customer Information

We generally obtain personal customer information from you (for example, when you open an account with us). In the conduct of our business, we collect and maintain various types of information about our customers, including:

• Information we receive from you on application forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions;
• Information about your transactions with us; or
• Information we receive from a consumer reporting agency
   

How We Use Your Personal Information

We use personal information only for legitimate business purposes in a manner consistent with banking practices in compliance with applicable laws and regulations.

Your non-public information may be used to:

• Protect the security of an account. For example, the Credit Union may use personal information for identification purposes, to prevent unauthorized persons from accessing an account.
• Conduct our business in a safe and sound manner.
• Satisfy legal requirements. For example, the Credit Union will use a customers Social Security number for federal income tax reporting purposes.
• Help determine which products and services may best serve the customers requests.
   
   

With Unaffiliated Third Parties

We may disclose personal information to companies or entities unaffiliated with Centex Citizens such as:

1. Third Party Services We disclose your personal information to companies that provide check printing for checking accounts.
    
2. Credit Reporting Agencies We may disclose information relating to our attaining reports regarding your credit history information through TRW Credit Reporting.
    
3. Data Processing We disclose your personal information to third party services providers (EDS) who process all transactions on your accounts.
    
4. Legal We sometimes may be required to disclose your personal information in order to comply with subpoenas, court orders, and legal reporting such as to the Internal Revenue Service.
    
5. We may disclose your personal information to protect your accounts against fraud and unauthorized transactions. We may also disclose information to resolve customer disputes, and as necessary, to regulators, attorneys, auditors, and accountants.
    
6. In no event will we disclose to an unaffiliated third party any account number or access code to any of your accounts with us for any marketing purposes without your authorization. We may disclose all of the information we collect, as described above, to companies that perform other services on our behalf so that we may provide members competitive products and services. These disclosures typically include information to process transactions on your behalf, conduct operations of the credit union, or protect the security of our financial records.
    

Accuracy of Customer Information

At Centex Citizens Credit Union, it is important that the information we maintain about your accounts with us is as accurate as possible. We maintain internal controls to help ensure the accuracy of such information. If you believe that any such information is inaccurate or incomplete, please contact us and we will take appropriate action to correct or amend our records.
 

Privacy Policy and Notice

Centex Citizens is committed to protecting the privacy of your personal information and ensuring the accuracy of such information. We collect and maintain information about you to enable us to protect the security of your accounts, conduct business in a manner consistent with federal laws and regulations, provide information and offers on products and services to meet your needs, and satisfy legal requirements.

Your Ability to Withdraw Funds

This policy statement applies to all accounts.
Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use the funds to pay checks you have written.
Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account Those funds will be available at the time funds for the check we cashed would have been available if you had deposited it.

If we accept for deposit a check that is drawn on another bank, we may make funds for the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described below for the type of check that you deposited.

Longer Delays May Apply

Case-by-case delays. In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $100 of your deposits, however, may be available on the first business day.

If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit.

If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Safeguard exceptions. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You redeposit a check that has been returned unpaid.
You have overdrawn our account repeatedly in the last six months.
There is an emergency, such as failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.